Payouts for confirmed bookings are normally sent on the day of the event or the next working day, and at most within 3 business days depending on your payout method. If yours hasn't arrived, work through this list.
1. Check your payout details
Go to Payment Info and confirm your details are complete and correct. The most common cause of failed payouts is bank details entered under a stage name instead of the account holder's legal name — banks reject these transfers.
2. Check the timeline
Bank transfer — allow up to 3 business days after the event, plus your bank's clearing time. Weekends and public holidays don't count.
PayPal / Western Union — usually fast once sent, but allow up to 3 business days for processing.
Residency contracts — next-day payout does not apply; payments follow your contract terms.
3. Check your email
Every payout is confirmed by email with an invoice or transfer receipt attached. If you received the confirmation but not the money, the delay is usually on the receiving bank's side — the receipt will help them trace it.
4. Contact us
If the payout is still missing after 3 business days, email bookings@soulartists.net with your booking reference, event date, and payout method. We will trace the payment and respond with its status.
Tip: changed banks recently? Update your payout details before your next event, not after — payouts sent to old accounts take much longer to recover.