a. If you wish to cancel your booking you must send us a Notice of Cancellation via email at email@example.com. Any cancellation will take effect on the day we receive your written instruction.
b. If you fail to make payment to us in accordance with this agreement, we may regard this as a cancellation by you.
c. If you cancel the booking after the Artiste has confirmed acceptance of the engagement, you will be liable to pay Soul Enterprises FZ LLC a charge to compensate for any losses and expenses incurred as a result of the cancellation. A fixed charge of 50% will be refunded to the client and the remaining amount will be compensated to the Artist for blocking the date.
Soul Artists charges a 20% service fee for any cancellation, which will be deducted from both the artist and the client equally.
Soul Artist's service fee includes: (Agency Fee, Payment Gateway Fee, and VAT).
Any cancellation that takes place after an artist has confirmed a booking entitles the client to a full refund excluding the agency fees of 15% (inclusive of TAX).
Cancellation within 48 hours prior to the event entitles the client to 50% of the original booking amount, as 50% would have already been paid out to the artist.
(10% will be deducted from both parties to compensate for agency fees and VAT) - (not applicable on National Holidays and New Year's Eve)
In the case an event gets canceled for reasons beyond the client's control, the client becomes entitled to %100 of the original payment amount in Soul Artists credit that can be used on any Soul Artists service in the future.
In the event performance of this Agreement, or any obligation hereunder, is either directly or indirectly prevented, restricted, or interfered with by reason of fire, flood, earthquake or like acts of God, wars, revolution, civil commotion, explosion, acts of public enemy, embargo, acts of the government in its sovereign capacity, labor difficulties, including without limitation, strikes, slowdowns, picketing, or boycotts, unavailability of equipment from vendor, changes requested by Customer, or any other circumstances beyond the reasonable control and without the fault or negligence of the Party affected, the Party affected, upon giving prompt notice to the other Party, shall be excused from such performance on a day-to-day basis to the extent of such prevention, restriction, or interference (and the other Party shall likewise be excused from performance of its obligations on a day-to-day basis until the delay, restriction or interference has ceased); provided however, that the Party so affected shall use diligent efforts to avoid or remove such causes of non-performance and both Parties shall proceed whenever such causes are removed or cease.
You can read the complete terms and conditions here.