Once a refund has been approved for your booking, here is what to expect.
How refunds are paid
Refunds are returned to the original payment method. Card payments are refunded through our secure payment provider, Stripe. Bookings paid by bank transfer are refunded by bank transfer to the account used for payment.
How long it takes
We process approved refunds within 2 working days.
Card refunds may then take up to 6 additional days to appear on your statement, depending on your bank.
Bank transfer refunds depend on your bank's clearing times.
How much you'll receive
The refunded amount depends on when the booking was cancelled — see the cancellation policy. If your booking qualifies under the Worry-Free Guarantee (artist cancellation or no-show), you receive a full refund or a replacement artist.
Soul Artists credit
In force majeure cases, refunds are issued as 100% Soul Artists credit which can be applied to any future booking or service. Credit never expires unless otherwise stated.
Where is my refund?
If more than 8 working days have passed since your refund was confirmed and it has not arrived, email bookings@soulartists.net with your booking reference and we will trace it with the payment provider immediately.